baji Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and baji ("the Platform", "we", "us", "our") governing your access to and use of the baji website, mobile interface, games, sports betting markets, promotions, payment services, and all associated features and content (collectively, "the Services").

By completing registration on the baji platform, accessing any part of the Services, placing any bet or wager, depositing funds, or otherwise using the platform in any capacity, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them without reservation.

If you do not agree to any part of these Terms, you must immediately cease using the baji platform and must not attempt to register or access the Services. Continued use of the platform after the publication of any revised Terms constitutes acceptance of those revisions.

2.1 Age Requirement. The baji platform is strictly for adults. You must be at least 21 years of age to register an account or use the Services in any capacity. By registering, you represent and warrant that you meet this age requirement. baji reserves the right to request proof of age at any time and to suspend or close any account where age verification cannot be satisfactorily completed.

2.2 One Account Per Person. Each individual is permitted to hold only one registered baji account. Creating multiple accounts — whether using the same or different personal details, device, payment method, or IP address — constitutes a breach of these Terms. All accounts beyond the first will be closed, and any balances or pending winnings associated with duplicate accounts may be forfeited.

2.3 Accurate Information. You agree to provide accurate, complete, and current information during registration and to maintain the accuracy of that information throughout the life of your account. Providing false, misleading, or incomplete information — including false date of birth, false name, or fictitious payment details — constitutes a material breach of these Terms.

2.4 Know Your Customer (KYC). baji is required to verify the identity of all players before processing withdrawal requests and may require KYC verification at other points during the account lifecycle. Required documents typically include a government-issued photo ID (National ID card, passport, or driving licence) and proof of payment method ownership. Failure to complete KYC within the requested timeframe may result in temporary account restriction.

2.5 Jurisdictional Responsibility. It is your sole responsibility to determine whether online gambling is legal in your jurisdiction before registering. baji does not provide legal advice. Players are responsible for compliance with all applicable local laws and regulations. baji accepts no liability for any consequences arising from a player's participation in a jurisdiction where such activity is restricted or prohibited.

3.1 Credential Security. You are solely and entirely responsible for maintaining the confidentiality of your baji username, password, and any two-factor authentication credentials associated with your account. You must not share your login details with any third party under any circumstances. baji will never ask you for your password via email, live chat, telephone, or any other communication channel.

3.2 Unauthorised Access. You must notify baji immediately via live chat or email if you suspect that your account has been accessed without your authorisation or that your credentials have been compromised. baji will take reasonable steps to investigate and secure the account. baji accepts no liability for losses arising from unauthorised account access where the player has failed to maintain appropriate credential security.

3.3 Account Activity. You are responsible for all activity conducted through your baji account, including all bets placed, games played, deposits made, and withdrawal requests submitted — regardless of whether that activity was conducted by you personally or by another person who accessed your account with or without your knowledge.

3.4 Account Currency. baji accounts for players in Bangladesh operate exclusively in Bangladeshi Taka (BDT). All displayed balances, deposit confirmations, withdrawal amounts, bonus values, and wagering requirements are denominated in BDT. No currency conversion is applied within the platform.

3.5 Account Closure by Player. You may request closure of your baji account at any time by contacting the support team via live chat. Any withdrawable balance remaining in your account at the time of closure will be processed to your verified payment method within standard processing timelines. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

4.1 Accepted Payment Methods. baji currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Availability of specific payment methods may vary and is subject to change without prior notice. Please check the cashier section of the platform for current availability.

4.2 Deposit Processing. Deposits made via mobile wallet methods (bKash, Nagad, Rocket, Upay) are typically credited to your baji BDT wallet within seconds of the transfer being confirmed on the mobile wallet network. Bank transfer deposits may take longer depending on the processing timelines of the sending institution. The minimum deposit amount is ৳200.

4.3 Withdrawal Processing. Withdrawal requests are processed only to payment methods that have been verified as belonging to the account holder as part of the KYC process. The minimum withdrawal amount is ৳500. Withdrawals to mobile wallets from KYC-verified accounts are typically processed within 1–12 hours. Bank transfer withdrawals are subject to the receiving institution's standard processing timelines.

4.4 Withdrawal Conditions. baji reserves the right to conduct additional verification checks before processing any withdrawal request. Where a bonus has been claimed, the associated wagering requirements must be completed in full before bonus-derived winnings can be withdrawn. Deposits that have not been used in at least one wager may be subject to a verification review before withdrawal is approved.

4.5 No Fees. baji does not charge transaction fees on standard deposits or withdrawals. However, your payment service provider (e.g., bKash, your bank) may apply their own applicable charges. baji has no control over and accepts no liability for third-party payment provider fees.

4.6 Currency. All transactions are processed in BDT. baji does not apply exchange rate margins or currency conversion fees at any point in the transaction lifecycle.

5.1 General Bonus Terms. All bonuses, free bets, cashback offers, reload promotions, and other incentives offered by baji ("Bonuses") are subject to specific terms and conditions that are published alongside each individual promotion. In all cases, these General Bonus Terms apply as a baseline unless the specific promotion's terms expressly state otherwise.

5.2 Wagering Requirements. Unless explicitly stated otherwise, all Bonuses carry a wagering requirement that must be completed in full before any bonus-derived balance can be converted to withdrawable funds. Wagering requirements are expressed as a multiplier (e.g., 20x means the bonus amount must be wagered twenty times in total). Different game categories may contribute at different rates toward completing wagering requirements — refer to the specific promotion terms for contribution rates.

5.3 Bonus Expiry. All Bonuses have an expiry period, measured from the date and time the bonus is credited to the account. Any bonus balance and associated winnings that have not met wagering requirements before the expiry date will be forfeited automatically. Expired bonuses cannot be reinstated.

5.4 One Bonus at a Time. Players may hold only one active bonus at any given time unless a specific promotion explicitly permits otherwise. Depositing to claim a new bonus while an existing bonus is active may result in the existing bonus being forfeited.

5.5 Bonus Abuse. baji monitors account activity to detect patterns consistent with bonus abuse, including but not limited to: placing low-risk bets across multiple outcomes to neutralise variance while completing wagering requirements; using a bonus on games that are excluded from wagering contribution; creating multiple accounts to claim the same bonus more than once; or coordinating with other players to systematically exploit promotional offers. Accounts found to be engaged in bonus abuse will have their bonus balance voided and may be permanently closed.

5.6 Right to Amend or Withdraw. baji reserves the right to modify, suspend, or withdraw any promotion at any time with or without prior notice. In the event of a technical error that results in an incorrect bonus being credited, baji reserves the right to correct the error by adjusting the account balance accordingly.

6.1 Bet Acceptance. All bets are accepted at baji's sole discretion. baji reserves the right to refuse, limit, or void any bet at any time without providing a reason. This includes the right to apply maximum bet limits to individual accounts where baji determines this to be appropriate.

6.2 Palpable Errors. In the event that a bet is accepted at odds that are clearly erroneous ("palpable error") due to a technical fault, human error, or data feed failure, baji reserves the right to void the bet and return the stake to the player's account. A palpable error is defined as odds that are manifestly incorrect relative to the true market price at the time of the bet.

6.3 Sporting Event Rules. All sports betting markets are governed by the specific rules published in the Sports Betting Rules section of the baji platform. In the event of a dispute regarding the outcome of a sporting event, the official result declared by the relevant governing body (e.g., ICC for cricket, FIFA for football) will be used as the definitive reference.

6.4 Casino Game Rules. Each casino and live casino game is governed by the rules displayed within the game itself. Game outcomes for RNG (Random Number Generator) titles are determined by independently certified random number generation systems. baji does not influence or manipulate game outcomes in any way.

6.5 Technical Failures. In the event of a technical failure during a live betting session, live casino game, or any other game that interrupts play mid-round, baji will take all reasonable steps to resolve the matter fairly. In cases where fair resolution cannot be determined, baji reserves the right to void the affected round and return the stake.

6.6 Match Fixing and Integrity. baji cooperates fully with sports governing bodies and relevant authorities in relation to any investigation concerning match fixing, spot fixing, or any other form of sporting integrity violation. Any account found to have placed bets connected to fixed events will be closed and all associated funds may be withheld pending investigation.

The following activities are strictly prohibited on the baji platform. Engaging in any prohibited activity constitutes a material breach of these Terms and will result in immediate account suspension, permanent closure, forfeiture of balances, and may result in referral to relevant authorities:

• Fraud and Misrepresentation: Providing false personal information, forging identity documents, misrepresenting your age, or using stolen payment credentials to deposit funds.
• Multi-Accounting: Registering or operating more than one baji account, whether in your own name, under a pseudonym, or using another person's identity.
• Money Laundering: Using the baji platform to deposit, transfer, or withdraw funds derived from illegal activities, or to structure transactions in a manner designed to obscure the origin of funds.
• Bonus Abuse: Systematically exploiting promotional offers through low-risk hedging strategies, coordinated multi-account abuse, or any other method designed to extract bonus value without genuine engagement with the platform.
• Collusion: Coordinating with other players to gain an unfair advantage in any poker, card game, or other skill-based game format available on the platform.
• Automated Play: Using bots, scripts, artificial intelligence tools, or any automated software to play games, place bets, or interact with the platform in a manner that is not a direct result of real-time human input.
• Chargebacks: Initiating a chargeback, payment reversal, or dispute with your payment provider in respect of funds that have been legitimately deposited and used on the platform.
• Exploitation of Technical Errors: Knowingly exploiting software bugs, display errors, or technical malfunctions to gain an unfair advantage or to extract funds from the platform.
• Underage Gambling: Attempting to register or use the platform if you are under 21 years of age, or facilitating access by a person you know to be under 21.

baji is committed to providing a safe and responsible gaming environment. The platform recognises that while the majority of players engage with baji for entertainment without any adverse consequences, a small number of individuals may develop problematic gambling behaviours. The following tools and policies reflect baji's commitment to supporting player welfare.

8.1 Deposit Limits. Players may set daily, weekly, or monthly deposit limits on their baji account at any time through the account settings or by contacting support. Once a deposit limit is set, it takes effect immediately. Any request to increase a deposit limit is subject to a minimum 24-hour cooling-off period before the increase is applied.

8.2 Session Time Reminders. Players may configure session time reminders that notify them when they have been actively engaged with the platform for a specified duration. These reminders are designed to support informed decision-making about continued play.

8.3 Self-Exclusion. Any player who believes that gambling is having a negative impact on their life may request a self-exclusion at any time by contacting baji support via live chat. Self-exclusion periods range from 30 days to permanent closure. During a self-exclusion period, the account is fully restricted — the player cannot log in, deposit, bet, or receive promotional communications. Self-exclusion cannot be reversed before the chosen period expires.

8.4 Reality Checks. Players may enable periodic reality check notifications that display a summary of time spent and net gaming activity during the current session. This feature is designed to support responsible decision-making and is available to all registered players at no cost.

8.5 Age Verification. baji strictly enforces the 21+ age requirement through mobile number verification at registration and document-based KYC checks during the account lifecycle. If there is any reason to suspect that an account holder may be under 21, the account will be suspended pending verification. Accounts confirmed to belong to persons under 21 will be closed immediately.

For detailed information on responsible gaming tools, self-exclusion procedures, and external support resources, please visit our Responsible Gaming page. Support is available 24/7 via live chat.

9.1 Platform Content. All content on the baji platform — including but not limited to the website design, layout, graphics, logos, icons, text, software, game interfaces, marketing materials, and promotional content — is the intellectual property of baji or its licensed content providers and is protected by applicable intellectual property laws.

9.2 Limited Licence. baji grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, or distribute platform content; reverse-engineer, decompile, or otherwise attempt to extract the source code of any software underlying the platform; use baji's trademarks, brand name, logos, or game assets for any commercial purpose without express written authorisation.

9.3 Third-Party Content. Certain games and content available on the baji platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. Such content remains the intellectual property of the respective studio and is subject to that studio's own applicable licences and terms.

10.1 Service Availability. baji endeavours to maintain platform availability at all times but does not warrant that the Services will be uninterrupted, error-free, or free from technical faults. Scheduled and unscheduled maintenance, server downtime, network issues, and third-party service failures may affect availability from time to time.

10.2 Consequential Loss. To the fullest extent permitted by applicable law, baji shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to: loss of winnings due to a technical error; loss of data; or financial loss arising from unauthorised account access where the player failed to maintain credential security.

10.3 Cap on Liability. Where baji is found liable to you for any reason, baji's total cumulative liability in respect of any single event or series of related events shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

10.4 Player Responsibility. You acknowledge that gambling involves risk and that you may lose all funds deposited. baji accepts no responsibility for financial losses incurred through normal gameplay, adverse betting outcomes, or the inherent house edge present in casino games. You agree to gamble responsibly and within your personal financial means.

baji collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms and forms part of this agreement. By registering on the baji platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by baji includes registration information (name, date of birth, contact details), KYC documentation, transaction records, device and session data, and communications with the support team. This data is used for account management, KYC compliance, fraud prevention, customer support, and — where you have opted in — promotional communications.

baji does not sell personal data to third parties. Data sharing is limited to payment processors, identity verification providers, and regulatory bodies as required by applicable law or as necessary to provide the Services. All data is stored using industry-standard encryption and access controls.

baji reserves the right to amend, update, or replace these Terms at any time. When material changes are made, baji will notify registered players via the email address associated with their account and/or via a prominent notice on the platform. The revised Terms will be published on this page with an updated effective date.

Your continued use of the baji platform after any revised Terms have been published constitutes your acceptance of those revisions. If you do not agree to the revised Terms, you must stop using the platform and may request account closure in accordance with Section 3.5 of these Terms.

It is your responsibility to review these Terms periodically to remain informed of any updates. baji recommends bookmarking this page and checking it whenever you receive a notification of changes.

13.1 Governing Law. These Terms are governed by and construed in accordance with the laws applicable to baji's operating jurisdiction. Players are reminded that it is their personal responsibility to ensure compliance with any laws applicable in their own country or region of residence.

13.2 Dispute Resolution. In the event of any dispute arising between you and baji in connection with these Terms or the Services, the parties agree to first attempt to resolve the matter through baji's internal complaints procedure. You may raise a formal complaint by contacting the support team via live chat or by email at [email protected]. baji aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within 5 business days.

13.3 Escalation. If a complaint cannot be resolved through baji's internal procedure within a reasonable timeframe, both parties agree to attempt resolution through good-faith mediation before pursuing any other formal remedy. The language of all dispute resolution proceedings shall be English.

If you have any questions about these Terms & Conditions, need clarification on any provision, or wish to raise a formal complaint, baji's support team is available to assist you at any time.

• Live Chat: Available 24/7 directly on the baji platform. Average first-response time: 2–5 minutes.
• Email: [email protected] (plain text — not a clickable link). Responses within 5 business days for formal enquiries.
• Languages: Support is provided in English.
• Hours: 24 hours a day, 7 days a week, 365 days a year including public holidays.

When contacting support regarding a specific account issue, please have your registered username and the email address associated with your account available to help the support team locate your account quickly. Never share your password with support agents or anyone else.